Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of wei zhao

wei zhao

September 18, 2025

5  out of  5
rating by wei zhao
"Jane's service is excellent and she is very patient. I will recommend her to more friends."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Profile photo of Joe Wu

Joe Wu

September 11, 2025

5  out of  5
rating by Joe Wu
"I can’t thank Jane enough for all her help with my car and house insurance. She made the whole process so easy and stress-free. Jane took the time to explain all my options in detail and helped me find the coverage that fit both my needs and my budget. She was patient, professional, and truly cared about making sure I was protected. What impressed me most was her responsiveness—whenever I had a question, she was quick to answer and always made me feel like a priority. It’s rare to find someone who combines expertise with genuine kindness, but Jane does exactly that. If you’re looking for someone you can trust with your insurance needs, I highly recommend Jane. She’s outstanding at what she does, and I feel confident knowing I have her in my corner."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Jane provided you with such excellent service and made the insurance process easy and stress-free. She truly strives to ensure every client feels informed, supported, and confident in their coverage choices. We’re proud to have her on our team, and your kind words mean a lot to us. If you ever need anything else or have questions in the future, please don’t hesitate to reach out. Thanks again for recommending Jane and our agency!"
Profile photo of wenchi chen

wenchi chen

August 29, 2025

5  out of  5
rating by wenchi chen
"very nice"
We responded:
"Thank you for the review!"
Profile photo of Xinze Liu

Xinze Liu

August 22, 2025

5  out of  5
rating by Xinze Liu
"Jane has been absolutely wonderful to work with. She explained all the insurance options clearly, helped me find the best coverage, and made the whole process stress-free. Very professional, kind, and responsive. Highly recommend Jane!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Profile photo of Yao Danwei

Yao Danwei

August 11, 2025

2  out of  5
rating by Yao Danwei
"Jane was pretty good when I first started the insurance. However, I discontinued it after one year because the price increased significantly. Over the past six months, our communication has really fallen off, they said they would call back but never did. Other agents at this office have also been unhelpful. They rush through calls without gathering all the necessary information, which has forced me to call back multiple times to provide missing details myself. For example, when I canceled my insurance, the agent didn’t even mention that the refund could only be issued as a check, and the check was sent to my old address still on file. Instead, they just told me “it’s all set" till I asked by myself. It wasn’t until I received an email from State Farm directly that I found out my insurance hadn’t actually been canceled, but was auto-renewed. If the agent’s role is to handle these matters, I don’t understand why they didn’t catch or prevent this."
We responded:
"Thank you for your honest feedback. We apologize for the communication issues and the confusion around your cancellation and refund. This is not the experience we want for our clients, and we appreciate you bringing it to our attention. We’re committed to improving and providing better service moving forward."
Profile photo of Song Anniefeng

Song Anniefeng

August 9, 2025

5  out of  5
rating by Song Anniefeng
"Thea was absolutely wonderful in helping my father after he was rear-ended. She was proactive, warm, and genuinely cared about making the whole process as smooth as possible. With her professionalism and experience, she handled everything through the other driver’s insurance, making sure my father’s premium wouldn’t go up for something that wasn’t his fault. We’re so grateful for her kindness, patience, and dedication — she truly went above and beyond. Highly recommend Thea to anyone who needs help after an accident!"
We responded:
"Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that Thea was able to provide the support and care your father needed during such a stressful time. Our team is dedicated to making the claims process as smooth and worry-free as possible, and it’s wonderful to know that Thea’s professionalism and dedication made a positive difference. We truly appreciate your recommendation and are here for you and your family anytime you need assistance. Thank you again for choosing our agency!"
Profile photo of Julia Zhu

Julia Zhu

August 8, 2025

5  out of  5
rating by Julia Zhu
"Super helpful and responsible! She explained everything thoroughly and was very quick to reply. Great service!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. "
Profile photo of John Huang

John Huang

August 7, 2025

5  out of  5
rating by John Huang
"Jane Jin Phillips, the abusolute tremendous expertise from StateFarm"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Profile photo of Sichen Liu

Sichen Liu

August 4, 2025

5  out of  5
rating by Sichen Liu
"Jane helped me get my very first auto insurance when I was a senior in college and made the process so easy with her exceptional service and dedication to finding the best rate. Three years later, I came back to State Farm, and she was just as helpful and kind—this time helping me save even more each month. I would highly recommend Jane if you want someone who truly cares and delivers great results over a very long time!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Profile photo of jerry Liu

jerry Liu

July 31, 2025

5  out of  5
rating by jerry Liu
"great and friendly agent!"
We responded:
"Thank you for reviewing our State Farm office! We look forward to continuing to support your insurance needs. "
Profile photo of Liqin Dai

Liqin Dai

July 24, 2025

5  out of  5
rating by Liqin Dai
"⭐️⭐️⭐️⭐️⭐️ Absolutely Exceptional Service from Our Insurance Agent – Jane Phillips We cannot speak highly enough of our insurance agent, Jane Phillips, and the truly outstanding service she provided us during one of the most important and time-sensitive moments of our lives – purchasing a new vehicle. From the very beginning, Jane demonstrated unmatched professionalism, reliability, and genuine care for our needs. As first-time buyers navigating the complexities of getting proper insurance coverage while purchasing a car, we were understandably overwhelmed. But Jane stepped in like a trusted advisor and handled every detail with clarity, efficiency, and grace. What impressed us the most was her incredible responsiveness. We were on a tight deadline to finalize the insurance in order to complete the vehicle purchase, and Jane worked with us with remarkable urgency and precision. She didn’t just help us meet the deadline – she made the entire process feel stress-free and effortless. Jane went above and beyond to ensure we had the right coverage tailored to our situation, patiently explaining every option and making sure we fully understood what we were signing. She anticipated our questions, offered solutions before we even asked, and gave us total confidence in our decisions. Her level of dedication and accountability is something you rarely find. In a time when many services feel automated or impersonal, Jane made us feel like we truly mattered. She was proactive, thoughtful, and absolutely dependable from start to finish. Thanks to Jane, we were able to purchase our vehicle without any delays, and with peace of mind knowing we were fully and properly insured. If you're looking for an insurance agent who is trustworthy, detail-oriented, and genuinely committed to supporting her clients, we wholeheartedly recommend Jane Phillips. She's not just an insurance agent – she's a partner you can count on when it matters most. Thank you again, Jane. You’ve earned our highest respect and deepest gratitude!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Profile photo of Jaron Gao

Jaron Gao

July 24, 2025

5  out of  5
rating by Jaron Gao
"Jane took care of everything for multiple policies in a quick and thorough manner. She is a wonderful agent."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jane provided you with quick and thorough service. She truly is a wonderful agent, and we’re glad she could assist you with your policies. If you ever need anything else, please don’t hesitate to reach out!"
Profile photo of Fanqi Qin

Fanqi Qin

July 10, 2025

5  out of  5
rating by Fanqi Qin
"Jane is very professional and knowledgeable, and super patient to help answering all questions that I have. I would recommend using her services to every one!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Profile photo of Kejia Li

Kejia Li

July 3, 2025

5  out of  5
rating by Kejia Li
"I happened to be switching my home insurance provider last month, and Jane handled everything for me. She was professional, detail-oriented, and worked incredibly fast to get my new policy in place. Because of the great service, I decided to move my car insurance to State Farm as well. It was a truly perfect experience. Thanks a lot!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
Profile photo of YF Kong

YF Kong

June 8, 2025

5  out of  5
rating by YF Kong
"I recently visited Jane’s State Farm office to transfer my auto and home insurance from another company, and I couldn’t be happier with the experience! Jane was incredibly helpful, professional, and kind. She took the time to explain all my options in detail and helped me find the best coverage for my needs. Her expertise and patience made the entire process smooth and stress-free. I highly recommend Jane to anyone looking for an insurance agent who truly cares about their clients. Thank you, Jane, for your outstanding service—I’ll definitely be sticking with State Farm because of you!"
We responded:
"Thank you so much for your fantastic review! We're delighted to hear that Jane provided you with such a positive experience while transferring your auto and home insurance. Her dedication to helping clients find the best coverage and her commitment to outstanding service truly set her apart. We appreciate your recommendation and are thrilled to have you as part of the State Farm family! If you ever need anything in the future, don’t hesitate to reach out. Thank you for choosing us!"
Profile photo of Yichao Zhou

Yichao Zhou

June 7, 2025

5  out of  5
rating by Yichao Zhou
"Excellent service. Good job. We had a great experience and was able to get what we needed to get done fast."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
Profile photo of Dylan Z

Dylan Z

June 7, 2025

5  out of  5
rating by Dylan Z
"Jane Jin is really good and gets things done fast. We really liked how we are able to have a great experience and get our things done fast."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Jane Jin provided you with such a great experience and was able to get things done quickly. We strive to offer efficient and effective service to all our clients, and it’s fantastic to know that we met your expectations. If you need anything else in the future, don’t hesitate to reach out!"
Profile photo of cindy guan

cindy guan

June 6, 2025

5  out of  5
rating by cindy guan
"We are so lucky to have Jane when we moved to GA. She provided very professional services to help us to settle down rental insurance and car insurance. Her response is super fast and she is very patient to answer our questions. Most impressive thing is, when she knew we imported a car from Canada, she ask us to share our experience for her future clients who may import a car too. Of course, she provided the most competitive rate, Thank you Jane!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Profile photo of SUCRAM

SUCRAM

May 17, 2025

1  out of  5
rating by SUCRAM
"Again license have been clean for about 15yrs and my rates continue to increase"
We responded:
"Thank you for your feedback. We understand your frustration with rate increases despite a clean record. Rates can be affected by various factors, but we’d be happy to review your policy to help."
Profile photo of Wei

Wei

May 7, 2025

5  out of  5
rating by Wei
"Jane is absolutely outstanding. She is both knowledgeable and kind, taking the time to patiently explain every detail of our policy. I would highly recommend her to anyone seeking excellent service and clear guidance."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jane was able to provide you with excellent service and clear guidance. We truly appreciate your recommendation and look forward to assisting you in the future!"
Profile photo of Bo Yang

Bo Yang

May 5, 2025

5  out of  5
rating by Bo Yang
"非常专业的保险经纪!第一次来美国租房,经朋友介绍找到了Jane,非常感谢她的帮助。几年后买车,前后多次沟通也非常高效,提车当天很快就出了保单,当然是在非常合理的价位。"
We responded:
"感谢您分享您的体验!我们很高兴听到Jane能够帮助您顺利租房和购买汽车保险。她的专业和高效确实是我们团队的一大优势。您的满意是我们最大的动力,希望未来能够继续为您提供优质的服务!如果您有任何其他问题或需要,随时欢迎联系。谢谢您的支持!"
Profile photo of Tang Fulei

Tang Fulei

May 3, 2025

5  out of  5
rating by Tang Fulei
"She's super patient - like, never rushed me even when I kept changing my mind. You can tell she genuinely cares about getting it right for her clients. Always goes the extra mile to explain things clearly and finds solutions that actually work for YOU."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience. Our team is dedicated to providing personalized support, and it's wonderful to know that our efforts to be patient and attentive made a difference for you. We truly care about finding the best solutions for our clients, and we appreciate your feedback. If you need anything else or have further questions, don't hesitate to reach out!"
Profile photo of Liu Shiwen

Liu Shiwen

April 29, 2025

5  out of  5
rating by Liu Shiwen
"Jane and her team delivered excellence from start to finish. Clear, precise, and incredibly efficient. Professionalism at its finest. I wouldn’t trust anyone else with my insurance."
We responded:
"Thank you so much for your wonderful feedback! We’re thrilled to hear that Jane and her team were able to provide you with such exceptional service. Your trust means everything to us, and we’re committed to maintaining that high standard of professionalism. If you ever need assistance in the future, don’t hesitate to reach out!"
Profile photo of Grant Liu

Grant Liu

April 29, 2025

5  out of  5
rating by Grant Liu
"Jane is recommended by my realty agent. And boy my agent is right. Jane is able to cut my premium substantially from the policy I got through Costco's American Family Insurance. It's also better than the other quotes I received from an insurance broker. Jane is very friendly and knows her stuff extremely well. Her domain knowledge would definitely benefit potential home insurance policy buyers. 5 stars. Highly recommended."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jane was able to help you find a more affordable home insurance policy and that you had such a positive experience. Her expertise and friendly approach truly make a difference, and we appreciate your recommendation. If you have any further questions or need assistance in the future, don't hesitate to reach out. We’re here to help!"
Profile photo of Lashay Render

Lashay Render

April 3, 2025

1  out of  5
rating by Lashay Render
"My experience was bad Sunday March 30 I had got food posion from there and couldn't go to work for 2 days because I was feeling really bad and till this day I'm still feeling bad throwing up and using the bath room"